Utilize critical thinking and expertise in order to properly diagnose and repair a wide variety of computer, peripheral, network, and software based issues. Demonstrate a good ability to properly organize and maintain a ServiceDesk work queue. Keep calm and focused during times of high workload or increased volume. Provide rotational support to colleagues after normal bus

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities Provides prompt, professional customer service to customers and prospective customers Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions Works

Track and monitor Treasury products and limits to manage risk and ensure adherence to regulation compliance. Monitor ACH returns based on NACHA operating rules. Ensure NACHA compliance for all ACH origination. Monitor and report metrics related to Treasury products and other electronic banking products as requested. Conduct and track annual customer reviews for various pr

Vault Tracking Serves as the primary point of contact for maintaining and accounting for all files/documents requested from any Line of Business (LOB), internal bank employees, auditors, or investors. Original files/documents should not leave the vault without a proper request and valid reason for needing originals since documents are imaged. Responsible for ensuring orig

Performs data analysis to determine fraud trends. Use data analysis to propose policy or procedure changes to management. Develop reports of fraud data and trends for management. Maintain fraud systems by keeping rules and configurations up to date. Test new rules and configurations in fraud system and measures impact of change. Apply critical thinking skills to recognize

Manage direct customer contact via telephone, in person as needed. Directly responsible and accountable for coordinating implementation, onboarding, and training new Treasury Management customers (including but not limited to ACH, RBD, online wires, positive pay and other features available). Function as the primary liaison between the client, internal operations, third p

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities Supervises the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance Provides prompt, professional customer service to customers and

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities Responsible for the financial growth of the banking center through establishing, expanding, and retaining high value consumer and business client relationships Proactively communicates with current and prospective clients to educate, ensure understanding,

Engages with the branch in business development and customer relations activities within branch's market area; calls on existing and prospective customers to explain the bank's services and offers assistance with bank related problems. Interviews loan applicants and collects and analyzes financial and related data to determine the general credit worthiness of the loan app

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities Supervises the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance Recruits, trains, coaches, leads, schedules, motivates, and evaluat

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities Responsible for the financial growth of the banking center through establishing, expanding, and retaining high value consumer and business client relationships Proactively communicates with current and prospective clients to educate, ensure understanding,

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities Implements strategy, assesses and monitors performance, motivates and manages a team to meet and exceed service and sales and service goals objectives as outlined by Bank leadership Recruits, trains, coaches, leads, schedules, motivates, and evaluates the

Serves as a subject matter expert of the fraud risk review process, returns and hold harmless process, and wire processes and regulations. Maintains knowledge of current fraud industry tools and Reg CC, Reg E and ACH/NACHA regulations. Develops and implements strategies and procedures for reviewing internal or external inquiries and identifying fraudulent transactions. Bu

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities. Maintains the quality, profitability and growth of business and consumer products through appropriate pricing and fees. Demonstrates effective sales strategies to attract, expand and retain customer relationships. Applies need based sales techniques to a

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities. Maintains the quality, profitability and growth of business and consumer products through appropriate pricing and fees. Demonstrates effective sales strategies to attract, expand and retain customer relationships. Applies need based sales techniques to a